You need not do so if you do not mind a little mixing of the different oils, the new oil will usually overpower the previous one!

We recommend using the Cleaning Solvent to wash the Glass Chamber when you pause usage for a week or longer. Although it's not necessary to clean daily if you use the diffuser regularly and cleaning when changing oil is optional, we recommend occasionally cleaning every 1-2 months to prevent clogging from oil remnants. Wash the diffuser after each use is recommended for thicker and heavier oils like Sandalwood and Patchouli.

Here's a full video guide on the cleaning.

Water does not mix well with oil and hence cannot clean effectively. Use our cleaning solvent, or any alcohol such as IPA and ethanol, to first clean, and you may flush it with water afterwards if you'd like to give it a fuller rinse but it is optional. If a murky solution is produced when washed with water, it signifies that oil remnants have not been thoroughly cleaned off. Repeat the wash with the cleaning solvent until it is clear.

Alternatively, soak in soap water for half an hour or more. 

Here's a full video guide on the cleaning.

The plastic pipette that comes with the set is for situations where you might need to do targeted cleaning of the microtubes within the glass chamber, or for transfer of essential oil if required.

If you are having difficulty in cleaning, we could help with a service cleaning. Simply bring the device to our studio and we could run a clean on the spot. This would usually take about 15-30 minutes.

1. Check motor

First, check if the motor of the wood base is still operating. If it is not, do contact us to assist you.

2. Check for oil leaks

Check for any leak of oil along the outside of the glass chamber when pouring the oil during use. If yes, the leak could have likely impacted the motor of the device. Simply bring the device to our studio and we will try our best to help you with a further check if it can be salvaged. 

3. Check oil used

A) If the oil being diffused has thickened and not in a runny state, it is facing difficulty being drawn up for diffusion. This is a common occurrence for all 100% natural essential oils when exposed to air over time (that's also how you can be sure what you're using is 100% natural). You can either dilute the thickened oil with fresh essential oils of lighter density to make it more runny or wash the glass chamber.

B) If oil is runny but is a fragrance oil, it is not compatible with nebulisers. Glass nebulisers are compatible with 100% pure essential oils from any brand, but not with absolutes, concentrates, burner oils, fragrance oils, massage oils, or water/oil-based essential oils as they may be too thick to diffuse. 

4. Clean 

Here's a full video guide on the cleaning.

Give the glass chamber a good rinse to clear off any dirt inside and try diffusing a small amount of cleaning solvent to see if misting is normal.

In the case it is still not misting, simply bring the device to our studio and we will be able to help you with a further check.

Yes absolutely. You don't have to repurchase the entire diffuser. There are glass chamber or glass cap replacements for purchase over here.

The sprinkler-like noise you may have noticed is normal and occurs when the oil is finishing up in the glass chamber. This is a common occurrence with nebulisers and nothing to worry about. In an absolutely quiet environment, the noise may be more noticeable, but it is not a cause for concern.

You can add more oil from the start so that the diffusion process takes longer to reach this final stage. Another option is to allow the oil to condense at the glass tip and drip back into the base of the glass chamber, which will take a few minutes. If more oil is present in the chamber, the sprinkler-like diffusion sound will not occur. We hope this explanation helps clarify any concerns you may have had. 

You need not do so if you do not mind a little mixing of the different oils, the new oil will usually overpower the previous one!

We recommend cleaning the nozzle when you pause usage for a week or longer. While cleaning when changing oil is optional, we recommend occasionally washing every 1-2 months or when you find that the misting has visibly decreased even though there’s still oil.

Use FLO Cleaning Solvent, or cleaning alcohol like Ethanol or IPA to clean the nozzle and tube.

Here's a full video guide on the cleaning.

Here's a full video guide on the cleaning.

1. Fill in an empty oil glass bottle to about one-third bottle with our cleaning solvent or regular cleaning alcohol works too.

2. Diffuse at the highest diffusing duration for around 10-15 mins. Check if misting is visible with the cleaning solvent.

3. If misting is not visible with cleaning solvent, do a deeper clean with the metal pin provided in the set. Check again if misting is now visible with cleaning solvent.

4. Dispose of the remaining cleaning solvent and put in your preferred 100% pure essential oil to start using again.

If you are having difficulty in cleaning, we could help with a service cleaning. Simply bring the device to our studio and we could run a clean on the spot. This would usually take about 15-30 minutes.

First to check for all models

1. Check motor

Check if the motor is still operating. If it is not, simply bring the device to our studio and we will assist you. 

2. Check if device was toppled and had oils leaked

If yes, the leak could have likely impacted the motor of the device. Simply bring the device to our studio and we will try our best to help you with a further check if it can be salvaged. 

3. Check oil used

A) If the oil used is fragrance oil, concentrate, absolutes, oil-based oils, they may not diffuse effectively as it depends on their density. It could likely still diffuse, perhaps with lesser or no misting visible. Do a clean of the device first to check if misting is normal with the cleaning solvent. Here's a full video guide on the cleaning.

In the case it is not misting with cleaning solvent, you may follow the steps below to do a further check based on the model you own.

B) If it is pure essential oil that is being diffused but has thickened and not in a runny state, it is facing difficulty being drawn up the straw tube for diffusion. This is a common occurrence for all 100% natural essential oils when exposed to air and heat over time (that's also how you can be sure what you're using is 100% natural). You can either switch to a new bottle of essential oil or dilute the thickened oil with fresh essential oils of lighter density to make it more runny.

If it doesn't the resolve the issue you're facing, you may follow the steps below to do a further check based on the model you own. 

FLO Diffuser Go - Push-to-Open (Current)

1. Check silicon at the side of the nozzle

It is possible the silicon at the side of the nozzle got pushed flat in hence affecting the misting. When pulled out slightly such that it’s snugged against the wall of the nozzle compartment, it should resolve the issue. 

2.  Check straw tube

A crack in the straw tube at the end connecting to the nozzle can cause a pressure leak hence affecting the misting. 

Change to another straw in the extra straw pack provided with the set. The pack can be found within the plastic bag together with the charging cable.

3. Check misting under direct light source

Misting will usually be more visible when placed directly under a light source. Different oils can result in varied mist intensity visible due to differences in oil densities. So long there is misting visible, the diffuser is working alright! 

4. Check nozzle connector to straw

If the straw tube connector (white or black colour) within the nozzle has loosened, it can cause a pressure leak hence affecting the misting. Wipe dry the connector piece and push it back securely into the nozzle.

5. Clean

If all above still do not produce mist, do a deep clean for the nozzle with the metal pin provided in the set. Here's a full video guide on the cleaning.

In the case it is still not misting, simply bring the device to our studio and we will be able to help you with a further check.

FLO Diffuser Go - Pressure Eject (2021 and earlier)

1. Check washer ring 

Check if the washer ring (white translucent rubber ring) is within the nozzle and pushed in all the way or if it is broken. When screwing the bottle it could have shifted or dropped slightly out. The washer ring will affect the misting. If it is broken, contact us to assist you.

2. Clean 

If all above still do not produce mist, do a clean for the nozzle with cleaning solvent. Here's a full video guide on the cleaning.

In the case it is still not misting, simply bring the device to our studio and we will be able to help you with a further check.

The arrows on the top plates do need to be aligned when pushing the nozzle back in. 

You may try to twist the nozzle to see if it’s able to still move and align it.

Otherwise, we will be able to help with the extraction of the nozzle. Simply bring the device to our studio and we will assist you. It can be resolved on the spot taking around 15-20mins. If there's oil inside the diffuser, do remember to keep the device upright to prevent any leakage of oil while bringing it over.

Simply bring the device to our studio and we will try our best to help you with a further check if it can be salvaged. 

Should any replacement be required, there will be a small replacement fee depending on the parts changed.

First, check if there is still a blinking red light above the charging port when the device is being charged. 

If yes, leave the device charged for at least 6 hours till the blinking red light becomes a solid red light.

If no, check if you are using the original cable that comes with the set or a cable of your own. For other cables of your own, you can use them as well, just have to take note that the connecting metal tip has to be at least 0.65cm for Micro-USB and 0.8cm for USB-C and above as the charging port is slightly deeper due to the aluminium casing of the device.

Each of our oils is sourced from the best countries worldwide. They are essences of plants extracted through steam distillation or cold press for 100% purity and quality. Our Single-Note oils have each of their origins stated under product details and our Blends are in-house mixes of Single-Note oils with no added synthetic fragrances.

We conduct an audit of certifications, documentation, and analysis to ensure our oils meet our standards of credibility and quality. We also prioritise environmental responsibility by sourcing from sustainable sources that are not over-sourced.

For home use: Bloom, Goodnight, Dream, Enchanted, Purify, Summertime, Retreat, Mandarin wood, Oriental Wood.

For car use: Bloom, Bergamot, Grapefruit, Eucalyptus, Summertime, Purify, Relief, Lavender, Oh! Fresh.

Let us know your preferred purpose (e.g., sleep, focus) or scent category (e.g., floral, citrus, woody), and we can suggest a more suitable scent for you.

Yes it is safe, and we recommend diffusion as it is said to be safer than topical application or oral intake. 

For newborns, we recommend diffusing the room briefly and switching off the diffuser when they enter the room. Monitor if they have any reaction when they are in the room. This will be an easy test to gauge how they can take them. As a rule of thumb, we would recommend taking slightly more caution as their systems are still developing.

As our essential oils are 100% pure, some oils may not be suitable for some pets due to their delicate system. Diffusing essential oils is generally considered safer than topical application, but caution should still be exercised. Different pets can have different reactions to essential oils, just like humans. We recommend diffusing with the room door open or with proper ventilation so your pet can leave if it's uncomfortable. It's also a good idea to monitor your pet's reaction to the oils when you start diffusing them. 

Below is a guide on a list of oils you may take into consideration.

Dogs

Avoid: Cinnamon, Citrus, Tea Tree and Ylang Ylang

Consider: Oh! Fresh, Enchanted, Memory, Bloom, Lavender, Frankincense, Lemongrass, Eucalyptus

Cats

Avoid: Cinnamon, Citrus, Eucalyptus, Tea Tree and Peppermint

Consider: Bloom, Enchanted, Goodnight, Geranium, Frankincense, Lavender, Lemongrass

Rabbits

Avoid: Cinnamon, Tea Tree, Peppermint, Cedarwood

Consider: Lemon,  Bergamot, Orange, Grapefruit, Eucalyptus, Lavender, Geranium

As a guide, you should avoid Cinnamon, Rosemary, Marjoram, Clary Sage, Cedarwood. 

These ingredients are also present in some of our essential oil blends: Immunity+, Memory, Bloom, Oh! Fresh, Relief, Love, Retreat, Oriental wood.

Yes it is possible. They are 100% pure. 

We advise researching safe practices as direct application can be potent, and everyone's skin sensitivity is different. 

Alternatively, you may want to try our essential oil roll-on. They are pre-blended with carrier oils, making them safe for topical use on both kids and adults

We have a studio and the full range of scents and products are available for on-site viewing and purchase. Welcome to drop by to experience!

Here’s where you can find us.

Alternatively, you can request for sample scent cards from us by dropping a note at checkout, or by filling up our Scent Card Request Form here.

For sure! Our essential oils are safe for other aroma diffusers such as water-based diffusers. Simply fill your water tank and drip in a few drops of our essential oils. As for burners, fill your burner bowl with water and drip a few drops of essential oil into the bowl.

Placing an order previously doesn’t automatically create an account.

Register an account if you haven't already done so to view your previous purchase history and also start accumulating membership points that can be exchanged for vouchers. It’s free to join! 

If you have made purchases with us in the past, you can still accumulate membership points for those purchases by registering an account with us using the same email address you used for your previous orders. 

Absolutely, you can create one at no cost and receive 30 points upon signing up. Register an account if you haven't already done so to start accumulating membership points that can be exchanged for vouchers.

For every dollar spent, you will receive 1 point under the Insider tier, 2 points under Silver tier and 3 points under Gold tier. You can use these points to redeem vouchers or get at least 10% off every purchase once you accumulate 500 points. To learn more about our rewards programme, please visit here.

Simply log in here, or at the Rewards sticky tab located at the right side of the website.

To redeem, simply log in here. Select the reward you wish to redeem from the list of rewards available and key in the promo code when carting out.

Yes, you can use the rewards on top of the existing bundle discounts.

1 reward can be used at one point in time.

Aside from purchasing, you can also earn points when you follow us on Instagram and more. Visit FLO Rewards Page for more information.

Oh dear, seems like an e-bug occurred! No worries, just email to hello@floaroma.com with your membership account email and the order number of your recent purchase. We will take it from there.