Starter Bundle Promotion: $198 for a Room Nebulising Diffuser with 2 pure essential oils ($24.90, 10ml) and a cleaning solvent. (U.P $230) Free delivery inclusive.

Warranty & Exchange

Warranty

WHAT IS THE WARRANTY AVAILABLE?

Our goods come with a one-year warranty starting from the date of purchase. The warranty covers electronic functional defect or failure within the nebulising diffuser base.

The Company is entitled to choose between providing a repair or a replacement.

The Company shall not provide warranty for instances meeting the following situations:

  1. 1. Malfunctions that occur after one year from the date of purchase.
  2. 2. Malfunctions caused by disassembling, modifying or repairing on your own.
  3. 3. Damages caused during operation of the product such as broken glass, scratches or stains caused by dirt or other factors.

HOW DO I MAKE A CLAIM UNDER WARRANTY?

  1. To make a claim, please write us an email at service@floaroma.com, and provide us the following details:

    1. Original receipt

  2. 2. Description of the issue

  3.  
  4. The case will be attended to within 1-2 business days.

Exchange

WHAT SHOULD I DO IF THE ITEM I RECEIVED IS DAMAGED?

If item is defective or damaged when parcel is received, item will be exchanged.

  1. If you need to exchange it for the same item, please write us an email at service@floaroma.com within 7 days from the date of purchase or from when you have received your parcel, and provide us the following details:

    1. Original receipt

  2. 2. Photos of damaged item with the parcel packaging and receipt of your order.

  3.  
  •  
  • The case will be attended to within 1-2 business days.

IS THERE ANY REFUND THAT CAN BE MADE?

All products are sold as is and no refunds will be issued.


If you have any queries that were not addressed in the above, feel free to get in touch via any of the following methods. We would be happy to answer any questions you have.

Facebook Messenger

7 days a week

WhatsApp

+65 9725 8365

7 days a week

Email

We'll reply within 2 business days

Retail Office

67 Ubi Road 1 #06-13, Oxley Bizhub 1 Singapore 408730

Facebook Messenger

7 days a week

WhatsApp

+65 9725 8365

7 days a week

Email

We'll reply within 2 business days

Office Showroom

67 Ubi Road 1 #06-13, Oxley Bizhub 1 Singapore 408730

Facebook Messenger

7 days a week

WhatsApp

+65 9725 8365

7 days a week

Email

We'll reply within 2 business days

Office Showroom

67 Ubi Road 1 #06-13, Oxley Bizhub 1 Singapore 408730